Route Networks and Destinations
Avelo Airlines operates from two main bases:
- Hollywood Burbank Airport (BUR) on the West Coast
- Tweed New Haven Airport (HVN) on the East Coast
Avelo’s West Coast routes cover smaller regional airports in states like California, Oregon, and Washington, as well as cities like Las Vegas and Salt Lake City. On the East Coast, the focus shifts to popular vacation spots, predominantly in Florida, like Fort Lauderdale or Orlando.
Avelo’s routes are point-to-point with no connections, catering mainly to leisure travelers looking to avoid major hubs. Flights operate a few times a week rather than daily.
Southwest Airlines has a larger network covering over 100 cities across the United States, including major and secondary airports. Their operational model includes large hubs like:
- Chicago Midway
- Baltimore-Washington
- Dallas Love Field
Southwest’s destinations span from urban centers to tourist hotspots and tropical escapes in Hawaii and the Caribbean. They offer frequent flights, with many routes having multiple daily options.
Avelo focuses on smaller airports and less crowded routes, ideal for travelers looking to escape busier airports. Southwest balances its routes between major and secondary airports, offering a blend of convenience and accessibility.
Southwest’s flight frequency is a key advantage. The airline’s rigorous schedule means that disruptions or delays are usually manageable, with alternative flights readily available. This is particularly beneficial for business travelers needing flexibility. Conversely, Avelo’s infrequent flights—sometimes only a few times a week—can be limiting for time-sensitive trips.
Cost Structure and Fees
Avelo Airlines, an ultra-low-cost carrier (ULCC), offers attractive base fares starting as low as $59 for one-way trips. However, additional fees apply for most services:
- Checked bags: start at $20 each way
- Carry-on bags: about $25 each way
- Seat selection: $6 to $39 depending on location
- Priority boarding: additional $10
Avelo allows one small personal item (17″L x 13″H x 9″W) free of charge.
Southwest Airlines, while also a low-cost carrier, offers a more inclusive structure. The base fare includes:
- Two checked bags
- A standard carry-on item
- A personal item
Southwest does not charge change fees, and passengers can cancel flights up to 10 minutes before departure without penalty, receiving credit for a future flight.
Southwest operates an open seating policy with no pre-assigned seats. Passengers board in groups based on their check-in time. Early check-in, which allows passengers to board earlier, can be purchased for an additional fee.
Avelo’s ultra-low-cost model works well for budget-conscious travelers who don’t mind forgoing amenities and adhering to stringent luggage policies.
This is particularly advantageous for short, leisure-oriented trips where cost savings are a priority. However, the total cost can quickly increase if additional services are required.
Southwest Airlines provides a more comprehensive package. The inclusion of two checked bags and the absence of change fees offers flexibility and value that is particularly beneficial for families and business travelers who typically need to bring more luggage or require the ability to amend travel plans without financial penalties.
Onboard Experience
Avelo Airlines provides a basic experience aligned with its ultra-low-cost carrier status. The seats on Avelo’s 737s are standard slimline seats, with a pitch of 29 inches for most seats. The seats do not recline. Bulkhead and exit row seats offering additional legroom can be reserved for an extra fee.
Southwest Airlines offers a somewhat more comfortable experience with a seat pitch ranging from 31 to 33 inches. Seats do recline, offering a basic level of comfort enhancement over Avelo. Southwest’s “Big Front Seat” option, which provides more spacious seating, is available for an extra fee.
In-flight Entertainment
| Airline | Wi-Fi | Entertainment | Power Outlets |
|---|---|---|---|
| Avelo Airlines | Not available | None provided | Not available |
| Southwest Airlines | Available for a fee | Free streaming to personal devices | Available on some aircraft |
Avelo’s customer service is generally praised for friendliness and efficiency but is minimal, focused on essentials rather than enhancing the travel experience. With only 40 flight attendants, passengers often find the service personalized but limited.
Southwest Airlines has cultivated a strong reputation for friendly, accommodating service. Flight attendants are known for being approachable and providing attentive service throughout the flight. The airline’s open seating policy is guided by a straightforward boarding process that flight attendants manage efficiently.
Avelo’s model focuses heavily on cost efficiency, evident in every facet of its onboard experience. The trade-off for lower fares is seen in fewer amenities and additional costs for comfort and convenience. Southwest Airlines, with its more inclusive and passenger-friendly policies, appeals to those who value additional comfort and predictability in their travel expenses.
Customer Service and Reliability
Avelo Airlines shows promise but also presents some growing pains. The airline boasts a completion rate of 99.2%, indicating commendable reliability in ensuring flights are conducted as scheduled.1 However, their on-time performance (OTP) data reveals a completion rate closer to 80%. This means that while most flights do operate, delays are not uncommon.
Avelo receives mixed but generally positive feedback regarding customer service. Passengers often highlight the friendly demeanor and professionalism of the flight attendants. Ground services, managed by contracted workers, may exhibit inconsistencies depending on the airport location.
Handling of delays and cancellations remains an area with room for improvement for Avelo. Their policy allows cancellations up to 15 minutes before departure with full credit for future flights. However, considering Avelo’s flight frequency, if a flight is canceled, rebooking on the same day is often not feasible. During disruptions, customer support is generally helpful, but the response time can be prolonged.
Southwest Airlines excels in both customer service and reliability. With a comprehensive network and frequent flights, their on-time performance is consistently strong. The airline is well-prepared for operational hitches, offering ample alternative flights to ensure passengers reach their destinations with minimal delay.
Southwest is renowned for their “customer-first” culture. The airline’s staff is trained to be approachable and accommodating. This service ethos is reflected in numerous small acts of kindness and attentiveness. Southwest’s easy-to-use mobile app and efficient boarding process further enhance the customer experience, even during disruptions.
Southwest’s approach to delays and cancellations is notably customer-friendly. With no change fees and policies allowing changes up to 10 minutes before departure, passengers have substantial flexibility. The airline’s contingency plans are comprehensive, often offering rebooking on alternative flights within the day. During significant weather events or operational crises, Southwest’s communication protocols ensure timely updates and clear options for affected passengers.
In summary, Avelo Airlines presents a compelling option for budget-minded travelers prioritizing cost savings and straightforward service. However, its growing infrastructure means reliability and customer service are still developing. Southwest Airlines, with its more established operations, offers greater reliability, extensive support during travel disruptions, and superior customer service, making it a strong contender for travelers who prioritize comfort, convenience, and flexibility.
Flexibility and Policies
Avelo Airlines and Southwest Airlines have distinct approaches to flexibility and policies, which significantly impact travel experiences.
Avelo Airlines Policies:
- Straightforward cancellation policy
- Cancel flights up to 15 minutes before departure
- Receive ticket value as credit for future travel
- No cash refunds available
- Follows U.S. Department of Transportation’s 24-hour refund rule
- Basic family accommodations
- Infants on parent’s lap fly free
- Free strollers and car seats
- Limited flight schedule and smaller network
Southwest Airlines Policies:
- “No change fee” policy
- Modify travel plans up to 10 minutes before departure
- No penalties for changes
- Full credit for future travel on canceled flights
- Some fare types offer refund options
- Easy cancellation process through mobile app
- Family-friendly features
- Early boarding for families with children under six
- Companion pass for frequent flyers
- Open seating policy and early bird check-in option
The policies of both airlines reflect their core operational philosophies. Avelo’s minimalist approach suits those comfortable with set plans and open to travel credits. Southwest’s comprehensive and flexible policies offer peace of mind and adaptability, making them a preferred choice for families, frequent flyers, and those valuing convenience.
“Southwest’s offerings are particularly beneficial for frequent travelers and families.”
The choice between Avelo Airlines and Southwest Airlines depends on traveler priorities. Consider the following factors:
| Avelo Airlines | Southwest Airlines |
|---|---|
| Budget-friendly fares | Comprehensive travel experience |
| Simple approach | Flexible policies |
| Limited network | Extensive route options |
| Basic amenities | Customer-friendly features |
Your decision will ultimately depend on whether you value cost savings or additional conveniences and flexibility.